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Frequently asked questions
Shipping, tracking, billing and the store — the things people ask us most.
General
CAN I LOAD A FULL CONTAINER?
YES. WE CAN LOAD FPR YOU. RECEIVE GOODS, LOAD, SHIP, CLEAR, OFFLOAD. JUST NAME IT, WE CAN DO FOR YOU. YOU CAN ALSO EMPLOY US FOR JUST A PART LIKE CUSTOMS CLEARING OR EVEN JUST LOADING FOR YOU.
HOW OFTEN DO YOU LOAD?
WE LOAD THREE TIMES A WEEK, SOME DAYS HAVE MORE THAN TWO CONTAINER LOAD. WE ALSO PRIORITISE SPEED SO AS YOU CAN GET YOUR GOODS AT RECORD SPEEDS.
WHAT IS A SHIPPING MARK
Shipping marks are identifying words, numbers, or symbols printed on export cargo packaging. They help carriers, customs officers, and warehouses track and handle goods. Without them, international shipments face severe delays, lost cargo risks, or customs fines
DO YOU DO REPACKAGING?
REPACKAGING ALSO MISTAKEN AS CONSOLIDATION. YES, USE OUR REPACKAGING ADDRESS IF REPACKAGING SERVICE IS NEEDED
WHERE IN CHINA IS YOUR WAREHOUSE
OUR MAIN WAREHOUSE IS IN FOSHAN, WHERE MOST OF OUR ACTIVITIES TAKE PLACE. GOODS ARE THEN TRANSPORTED TO GUANGZHOU PORT WHICH IS JUST 30 MINITS AWAY FROM OUR MAIN WAREHOUSE. OTHER AREAS WE HAVE WAREHOUSE ARE GUANGZHOU AND YIWU. BUT THIS IS NOT A LIMIT AS WE CAN LOAD FROM ANY PART OF CHINA AND ALSO GET A WAREHOUSE IN ANY PART OF CHINA, JUST TO COMPLETE YOUR WORK
CAN YOU SHIP FROM ANY CITY IN CHINA?
YES, WE CAN LOAD AND SHIP FROM ANY PART OF CHINA. WE HAVE REPRESENTATIVES ALL OVER CHINA.
HOW LONG DOES THE SHIPPING TAKE
THERE ARE MANY TIME LINES IN THE SHIPPING AREA. SEA CARGO 30-55 DAYS; AIR EXPRESS: 1-3 DAYS; AIR REGULAR: 7-10 DAYS; AIR SPECIAL: 14-21 DAYS. BUT IN ALL SPEED IS OUR MARK.
DO YOU ACCEPT SMALL PACKAGES?
YES WE DO ACCEPT SMALL PACKAGES, BUT AT A SPECIAL RATE. ITS ADVICE TO SEND TO THE REPACKAGING WAREHOUSE.
IS CARGO INSURED?
CARGOS ARE INSURED BY SHIPPING FEE COST. THIS MEAS SHIPPING FEE IS USED AS MEANS OF MEASUREMENT. IF HIGHER INSURANCE IS NEEDED, PLEASE CONTACT THE OFFICE TO HELP YOU PURCHASE AN INSURANCE POLICY.THE COMPANY TAKES LIMITED RESPONSIBILITY TO PACKAGES INCASE OF AN UNFORESEEN EVENT. (READ TERMS AND CONDITIONS FOR FULL DETAILS)